This week I attended Evolve Law's CLE explaining how lawyers can use Key Performance Indicators (KPIs). The event was co-sponsored by the Seattle Legal Technology and Innovation Meetup group, which I co-facilitate with Dan Lear. The very good panel featured Frances King (Business & Account Manager, Microsoft), Andres Hermosilla (Continuous Performance Improvement Consultant, Seattle Children’s), Bernadette Bulacan (Director, Market Development, Corporate Counsel Segment, Thomson Reuters), Brian Fanning (Pricing Director, Davis Wright Tremaine) and was facilitated by Mary Juetten (CEO, Traklight). As a bonus, the event ended with a Darwin talk by Avvo's Chief Product Officer, Sachin Bhatia. Sachin gave a whirlwind pitch on how lawyers can borrow from the design community to identify features and services that "delight" clients, rather than merely fulfilling expectations.
I ran the camera at the event, so apologies for the mediocre-at-best sound in the video below. The track starts with the panel talk, followed by Sachin's Darwin talk.
Photo credit: Pinkomelet.